How to make 1-Star Review :-( Work For Your Shopify Store?
What to do when you get one.
Let's face it. Occasionally in any growing business, something f**ks up
77% have a 1-star review by the time they reach 100 reviews
So calm down, it is not catastrophic
My customer is human
My team is human
I am human
It doesn't matter whether you believe the customer is right or not
First, apologize. Just makes it easy all around to diffuse a heated situation
Something in the process failed. Get to the bottom of it
Could be the product, the service, or the communication
Communicate directly with the customer.
Do right by the customer, as best as you can.
Post your response to the 1-star review in public.
Be courteous, and transparent. Avoid blaming someone.
Instead, elaborate on the process enhancements since
Implement a business-wide process enhancement.
Never repeat the same "mistake"
There are always new mistakes to be made :-)
Keep them small. Never repeat
From your team at flareAI
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